Case studies

Measured AI workflow launches across high-friction operations.

These examples show the kind of operational lift Ignevia is built to prove before broad deployment.

Employee benefits administration

Northstar Benefits

Challenge

High-volume plan inquiries required specialist review even when the answer was buried in standard documents.

Launch

Ignevia introduced retrieval-backed drafting, reviewer reason codes, and a holdout group for quality comparison.

  • 34% lower average handling time
  • 18 point drop in escalations
  • 100% decision packets archived

Insurance operations

Harbor Claims

Challenge

Claims triage moved slowly because policy checks, document extraction, and supervisor review happened in separate queues.

Launch

A controlled triage assistant summarized file state, proposed routing, and surfaced missing evidence before assignment.

  • 27% faster first routing
  • 42% fewer incomplete assignments
  • 3 production gates passed

Regulated B2B software

Aster Compliance

Challenge

Release review depended on manual policy interpretation and inconsistent audit notes across teams.

Launch

Ignevia created a policy-aware review workflow with approval thresholds and static audit exports for each release.

  • 2.6x more reviews per analyst
  • 11 recurring checks automated
  • 0 missing audit packets
Ignevia gave us a way to say yes to AI without pretending the control work was optional.

VP Operations, regulated services platform